Timisoara

Service Delivery Team Lead (French)

Detalii

Categorie
Locuri de munca
Modificat
acum 5 luni si 1 saptamana
Apartine de
Adecco
Vizualizari
1409

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Descriere

Description

Adecco Permanent Placement is looking for a Service Delivery Team Lead, for our Client, a multinational BPO company.

The Service Delivery Team Lead is responsible for daily supervision of a team. He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations.

The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Responsibilities:

The Team Lead – Insurance Back Office is responsible for daily supervision of a team (e.g., delivery, process, business operations).

He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. He/ she operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations

The job manages effective internal/external client relationships, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

-Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team

-Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

-Decides on day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling

-Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available.

-Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency

-Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases

-Plan and facilitate weekly (as required) team calls/meetings

-Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives

-Drive team engagement

Benefits

-The opportunity to boost your career within one of the world´s leading global companies;

-Professional growth based on performance;

-Training program/curriculum;

-Competitive salary and Wide range of benefits

Requirements:

-3 to 5 years work experience with previous managerial experience;

-Fluency in French and English

-Previous experience in banking/insurance would be a plus

-Strong customer service skills

-Strong organization skills, attention to detail and follow through to resolve any outstanding issues

-Strong time management skills

-Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.

-Ability to motivate and develop people with a variety of development goals

Should you be interested in this opportunity, please manifest your interest through a direct application on Adecco website. Please note that we shall contact suitable profiles exclusively,

within maximum two weeks from the application date. Thank you.