Application Support Analyst

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Locuri de munca
acum 3 ani si 3 luni
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For our client, a 3,1 billion USD company, with 89 000 + professionals across 51 countries, with expertise in consulting, enterprise & telecom solutions,

Adecco Permanent Placement is looking for an

Application Support Analyst

Windows Server, .Net 4 framework, SQL Server, XML


· ITIL based Incident/ Problem / Change Management

· Provide functional and technical support to customer in multi-shift mode

· Develop an in-depth functional know-how and work flows of the application

· Develop sound technical and architectural understanding of the application

· Develop a customer centric approach and ability to multi-task

· Log issues into call tracking system and monitor through to closure

· Review and research of issues that arise.

· Pro-active communication of the status of those issues with the clients

· Work in close co-ordination with client, development and hosting support teams.

· Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.

· Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem

Required Qualifications, experience and education

· Degree in Computer Science, Information Systems or related field

· 2 to 3 year’s experience in Applications Support

· Fundamental ITIL Knowledge

· Windows Server, .Net 4 framework, SQL Server, XML

Preferred Qualifications:

· Web Services, ASP/C#, App Fabric, WF/WCF

· Fluent written and spoken in English

· Business writing skills

· Analytical skills

· capable of quickly learning new skills and tools

· Problem Solving Skills

· Troubleshooting Capabilities

“All the candidates that fit the above requirements are kindly invited to apply online. We will contact only the suitable candidates for this position in maximum 2 weeks. For more job openings please visit our website www.adecco.roand register your CV in our database to be eligible for current or future job openings. All application are considered strictly confidential.”